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Returns & Exchange

by Madame “O”

Item(s) will not be accepted for return.


Item(s) are accepted for exchange unless there is a manufacturer defect.


Defected Item(s) must be returned within 14 days of receipt. Failure to do so will prevent us from processing any exchanges.


Defected Item(s) can only be exchanged if they are returned in perfect condition and in their original packaging, with all labels attached. Madame “O” Atelier does not offer refunds. In case of defected Item(s), please complete and enclose the exchange form that came in Your order.


The exchange form enclosed with your order must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any exchanges. If a form has not been enclosed with your order, please contact us at info@madameoatelier.com


Please send the Item(s) via recorded delivery method.


We cannot be held responsible for exchanged orders lost in transit. We recommend that you send your defected Item(s) back to us by registered post and retain proof of posting. We reserve the right not to issue an exchange if you do not follow this policy.